Returns

🦊 Our Returns Policy

We offer returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned with proof of purchase

If 14 days have passed since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

❌ Items Not Eligible for Return

We cannot accept returns on the following:

• Sale or clearance items
• Gift cards
• Items marked as Final Sale
• Products that have been used or are not in original condition
• Gentle Parenthood collection

💸 Refunds

Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund. If approved:

• A refund will be processed back to your original payment method
• Refunds may take up to 7–10 business days to appear depending on your bank or payment provider

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping method - we cannot guarantee receipt of your return without tracking

If you received a faulty or incorrect item, please contact us immediately so we can resolve it for you.

🛠️ Faulty or Damaged Items

We quality-check every order, but if something slipped through, please email us at hello@raphithefox.com within 7 days of receiving your item with:

• Your order number
• A clear photo of the fault or issue
• A brief description

We’ll happily arrange a replacement, refund, or store credit based on your preference and availability.

📦 How to Start a Return

To initiate a return or exchange, please email hello@raphithefox.com with:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the return

We’ll respond within 2 business days with next steps.

🙋🙋Still Have Questions?

We’re here to help. Reach out anytime at hello@raphithefox.com and our small, friendly team will be in touch shortly.